Our Return Policy
- No refund. Exchange or merchandise credit only (no cash refunds)
- The customer has 10 days after the receipt of the order to ask for an exchange, and till January 15th in the Holiday Season.
- The customer is responsible for the shipping cost when making a return.
- In cases where the billing and mailing names differ, we consider the customer to be the one whose name appears on the bill.
- It is imperative to contact us either by email: gravelfourrures@videotron.ca or by phone: (450) 839-6507 before returning the products.
Return Instructions:
- Again, be sure to contact us first.
- Send the unused merchandise with labels still in place in the original packaging with a photocopy of the bill.
- The person making the return is responsible for insuring the goods against loss or damage during shipping.
