Our Return Policy

  • No refund. Exchange or merchandise credit only (no cash refunds)
  • The customer has 10 days after the receipt of the order to ask for an exchange, and till January 15th in the Holiday Season.
  • The customer is responsible for the shipping cost when making a return.
  • In cases where the billing and mailing names differ, we consider the customer to be the one whose name appears on the bill.

It is imperative to contact us either by email: gravelfourrures@videotron.ca or by phone: (450) 839-6507 before returning the products.

Return Instructions

  • Again, be sure to contact us first.
  • Send the unused merchandise with labels still in place in the original packaging with a photocopy of the bill.
  • The person making the return is responsible for insuring the goods against loss or damage during shipping.